Refund policy

Last updated: March 9, 2026

At LIVIVITA, your satisfaction is our 
priority. If you are not happy with 
your purchase, we are here to help! 🙏

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1. RETURN ELIGIBILITY
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We accept returns if:
- The product is unused and in 
  its original packaging
- The return request is made 
  within 7 days of delivery
- The product is damaged, 
  defective or incorrect
- The seal is unbroken 
  (for health/wellness products)

We DO NOT accept returns if:
- The product has been used
- Original packaging is damaged 
  or missing
- Return request is made after 
  7 days of delivery
- The product was bought on 
  a special sale or discount

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2. HOW TO REQUEST A RETURN
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Step 1 — Email us at:
         support@livivita.com
         
Step 2 — Include the following:
         • Your order number
         • Your name & phone number
         • Reason for return
         • Clear photos of the product
         
Step 3 — We will respond within 
         24-48 hours with next steps

Step 4 — Ship the product back to 
         us or we will arrange 
         a pickup (case by case)

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3. REFUND PROCESS
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Once we receive and inspect 
the returned product:

- Refund approved → processed 
  within 5-7 business days
- Refund method:
  - Prepaid orders → refund to 
    original payment method
  - COD orders → refund via 
    bank transfer or UPI
    
- You will receive an email 
  confirmation once refund 
  is processed

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4. DAMAGED OR WRONG PRODUCT
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If you received a:
- Damaged product
- Wrong product
- Incomplete order

Please contact us within 24 hours 
of delivery at support@livivita.com 
with photos and we will:
- Send a FREE replacement OR
- Issue a FULL refund